Where we ship
We ship to every U.S. state, including Alaska and Hawaii, and to APO/FPO addresses. We do not ship internationally at this time; message us if you are outside the U.S. and we will see what is possible.
Shipping costs
Shipping is paid by the customer and is not included in product prices. The cost depends on the weight of your order and your state, and is calculated using the carrier's current rate (USPS or UPS).
When you order through WhatsApp we confirm the exact shipping cost and your order total before you pay. You are never charged shipping you have not agreed to.
Processing and delivery times
Orders are packed and handed to the carrier within 1–3 business days after payment is confirmed. Delivery times after that depend on the carrier and service you choose, typically 2–7 business days within the continental U.S.
If we cannot ship within the time we gave you, we will tell you promptly and you may choose to wait for a new date or cancel for a full refund.
Tracking
Every order ships with tracking. We send the tracking number on WhatsApp as soon as the order leaves us.
Wholesale and large orders
For cafés, restaurants, stores and other volume buyers, larger orders (including our 6 lb and 10 lb bags) can ship by freight or arranged delivery. Contact us for a quote.
Lost or damaged parcels
If your order arrives damaged, or tracking shows it delivered but you did not receive it, contact us within 7 days of the delivery date with your order details and, for damage, a photo. We will work with the carrier and replace or refund the affected items. See our Returns Policy.
Questions
Reach us on WhatsApp +1 313-899-8114 or email sales@tajmocha.com.