What can be returned
- Bags that are unopened, with the original seal intact, in their original packaging.
- Returned within 30 days of the delivery date.
- Opened bags, and items damaged after delivery, cannot be returned for food-safety reasons.
How to return
Message us on WhatsApp +1 313-899-8114 or email sales@tajmocha.com with your name and order details. We will confirm the return and send you the return address. Please do not send items back without contacting us first.
The customer pays the cost of return shipping. We recommend a tracked service, as we cannot refund a return that does not reach us.
Refunds
Once the returned bags arrive and we confirm they are unopened, we refund the product price to your original payment method within 7 business days. The original shipping charge is not refunded.
Damaged, incorrect or missing items
If your order arrives damaged, or we sent the wrong product or size, contact us within 7 days of delivery with a photo. We will send a free replacement or a full refund, including shipping — you do not need to send the item back.
Cancelling an order
You can cancel at no cost any time before your order ships. Message us and we will refund you in full.